Home >Operational Standards

At American Vending & Coffee Service we take pride in paying special attention to the details. This will make your service experience the greatest ever!

Preventative Maintenance

We routinely inspect equipment to ensure that we address any minor things that cause machine malfunctions. With normal wear and tear on equipment, we always make sure that we “check the oil” to keep them fully operational.

Route Service

Our routine procedure (C-F-W) Cleaned, Filled, Working ensures that you have sanitized equipment at all times. We focus on sanitation procedures to maintain our investment and provide you with a clean area for your employees and customers to enjoy. Nobody wants to buy from a dirty vending machine!

Route Inspections

All of our clients are scheduled for regular visits by a manager to inspect the work of our people in the field. This gives us the opportunity to alleviate a problem before it becomes your problem and to fine-tune our training of our Route Managers. All of our staff is trained to pay special attention to details. The following details are vital to our success!

• Cleaned/sanitized machines
• No handwritten labels
• Properly priced product
• Light bulbs in working order
• Coin tubes filled—No exact change lights on!
• No out of date product
• Specific client requests always honored

Product Selection

We are always watching product trends to bring in the most popular local and national brands of beverages, snacks, sandwiches, ice cream and coffees. Our staff is trained to keep the top-sellers in and rotate the other selections to keep the variety interesting. You will be quite delighted to see the amount of variety that will be provided to you in your lunchroom.

Contacting Us

We want you to call our office at the first moment you see a problem or have a request so we can address it immediately. All service calls and requests are dispatched and communicated within thirty seconds through our two-way radios that every staff member carries. Our toll-free phone number and email address is always available to you. We want to hear from you!